Shipping policy
Shipping Policy – Elffy
At Elffy, we’re excited to bring our prints and styles to your doorstep! We do our best to ensure your orders are packed with care and delivered to you as quickly as possible.
1. Order Processing
All orders are processed within 4–5 business days after confirmation, excluding Sundays and public holidays. During launches, sales, or festive periods, processing may take a little longer.
2. Shipping & Delivery
We currently ship across India.
- Estimated delivery: 3–7 business days after dispatch for most serviceable locations.
- Remote locations: Delivery may take additional time.
- Delivery timelines are estimates and may vary depending on your location and the courier partner.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
Any free shipping offers will be communicated on our website or through our promotional campaigns and will be subject to the stated terms.
4. Order Tracking
Once your order has been dispatched, we’ll share your tracking details, where available, so you can follow your Elffy parcel all the way to your doorstep.
5. Delays & Delivery Issues
While we always aim for timely delivery, unforeseen circumstances such as weather conditions, courier delays, or operational disruptions may affect delivery times.
If your order is significantly delayed or you experience a delivery issue, please contact us at [elffy.in@gmail.com], and we’ll be happy to help.
6. Incorrect Address
Please ensure your shipping address and contact details are accurate when placing your order. If you need to make a change, contact us as soon as possible. Address changes may not be possible once an order has been dispatched.
7. Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us at [elffy.in@gmail.com] within 48 hours of delivery, with your order number and clear photographs of the issue. We’ll review the matter and assist you in accordance with our applicable policies.
8. Contact Us
Have a question about your delivery? We’re here to help!
Email: [elffy.in@gmail.com]
Brand: Elffy
Thank you for choosing Elffy. We can’t wait for you to unwrap a little happiness!