Refund policy
Return, Exchange & Refund Policy – Elffy
At Elffy, we want you to love what you wear! We take great care in preparing every order. If something isn't right with your purchase, we're here to help.
1. Return Eligibility
We accept return or exchange requests for items that arrive damaged, defective, or incorrect.
To be eligible:
- Please contact us within 48 hours of delivery.
- The item must be unused, unworn, unwashed, and in its original condition, with all tags and packaging intact.
- Please share your order number and clear photographs or videos showing the issue.
Requests will be reviewed by our team before a return or exchange is approved.
2. Items Not Eligible for Return
For hygiene and quality reasons, we do not accept returns or exchanges for:
- Items that have been worn, washed, altered, or damaged after delivery.
- Items damaged due to improper care or use.
- Returns requested solely due to a change of mind, unless required by applicable law.
Please check the product descriptions and size information carefully before placing your order.
3. Exchanges
If you receive a damaged, defective, or incorrect item, we will work with you to arrange an appropriate replacement or another suitable resolution, subject to product availability.
If a replacement is unavailable, we will discuss the available refund or other resolution with you.
4. Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved:
- Prepaid orders: Refunds will be processed to the original payment method wherever possible.
- Cash on Delivery (COD) orders: We may request your bank account or UPI details to process an approved refund.
- Refund processing generally takes 5–10 business days after approval, depending on your bank or payment provider.
Original shipping charges, if any, will be handled in accordance with the circumstances of the return and applicable law.
5. Return Shipping Costs
If an item arrives damaged, defective, or incorrect due to an error on our part, Elffy will cover the reasonable return shipping costs or arrange a suitable collection where available.
For other approved returns, any applicable shipping costs will be communicated to you before the return is arranged.
6. How to Request a Return or Refund
To report an issue with your order, contact us with:
- Your order number
- A brief description of the issue
- Clear photographs or videos of the item
Email: [elffy.in@gmail.com]
Please wait for our confirmation and instructions before sending any item back to us.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible once the order has been dispatched.
Eligible cancellations and refunds will be handled in accordance with our applicable policies and consumer protection laws.
8. Contact Us
We're always happy to help!
Brand: Elffy
Email: [elffy.in@gmail.com]
Thank you for shopping with Elffy. Your trust means the world to us!
Nothing in this policy limits any rights you may have under applicable consumer protection laws.